December 4, 2022

Wire Service Canada

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Guiding customers on the right maintenance offerings for their engine – Italiavola & Travel

Pratt & Whitney Canada (P&WTC), a business unit of Pratt & Whitney, today announced the launch of Services Hub, its new digital self-service tool designed to guide customers through the process of selecting the right maintenance services and solutions. Based on their engine and aircraft model, as well as life cycle stage. With more than 70 different aftermarket offerings to support a population of more than 66,000 P&WC-powered engines in service, Services Hub makes choosing engine maintenance solutions and services simple and easy.

“The Services Hub is part of P&WC’s ongoing digital marketplace transformation to improve the customer experience,” said Irene Makris, Vice President of Customer Services at P&WC. “With a growing portfolio of offerings that support every stage of the engine lifecycle, we’re constantly finding ways to make finding the right maintenance solutions for customers’ engines and aircraft easier and more seamless.”

\\ Through an easy-to-use digital self-service tool, recently introduced on the company’s website, customers are guided through short, simple questions that identify the aircraft model and engine and the total engine time since entering service. . Based on this information, the Service Center will display the most applicable maintenance solutions and services tailored to the customer’s machine and lifecycle stage.

“By acting as a personalized online ‘assistant’ for customers, the Services Center allows them to quickly filter and identify the right products or services,” Makris said. “Another benefit of the tool is that it enables customers to connect with a P&WC sales manager in their region who can answer additional questions about our services and provide personalized guidance.”

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The new Services Center responds to airline customer demands for self-service capabilities and digital assets that can be accessed anytime, anywhere using a variety of digital devices.