December 5, 2022

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New potential scams from call centers are on the way, it is imperative that you learn to defend yourself

The free market in bills may hide some malicious traps. Here’s how to prepare.

to me January 2024 Domestic consumers and small businesses will participate in Move to Duty Free for Electricity and gas bills. From this date, there will be an end to price protection.

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In the event that Italian families do not provide the service within the specified period, there will be an allotment of the service with progressive protection. In this way, it will be possible to continue to use the source of electricity. Prior to January 2024, there is no obligation of any kind. However, many reports Harassment of phone calls from call centers. The goal, in fact, is to persuade users to change operators, by threatening to cut off supplies.

Bills: Beware of suspicious phone calls!

Phone calls received in recent days by many families, unfortunately, are among tricks. The intimidation is really unfounded. Even if the operator is not selected by January 2024, the Progressive Protection Service.

Thus, domestic customers will be able to choose a new offer carefully and without haste, without risking to deal with blackouts and gas. Users can, in fact, choose independently, among the various offers of the Duty Free, the one that they consider satisfactory and suitable for their needs. Only later will they have to require a new supply contract.

Then it is up to the new seller to send a request to terminate the old contract. The user can choose the Duty-Free Supplier at any time, without paying any additional costs and, as we noted above, without interrupting the old supply.

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Read also:No more calls from call centers: all the ways to block them“.

How to choose the most suitable offer

to orient yourself in Choosing a new managerUsers can count on the help of the tools it providesEnergy, Networks and Environment Authority. In fact, it is possible to consult Offers Portalthrough which you can Compare all available offers In the market for the supply of electricity and gas in a specific geographical area.

Moreover, for each visual presentation, the portal defines the main aspects and presents a Calculation of annual expensesbased on the consumption indicated by the user or on estimates made by the system.

Buying group membership: what is it?

The consumer has an additional tool at his disposal if he intends to save on his bill by changing the resource. This is thePurchase group membership-Can be used by local customers and small businesses. The purpose of these groups is Help Guarantee for Users. How? Choosing one or more operators to supply electricity or gas to customers registered in the group.

There is an “organizer” who promotes periodic or permanent campaigns, through which users can learn about and join the group. After determining the most suitable commercial offers, the buying group presents them to its members, who can choose to sign a supply contract with the seller, on the terms described.

Consumer Portal: A very useful tool for billing

However, there is another tool available to citizens that allows them to choose the best rate. In fact, it is possible to discover one’s consumption, to understand how much one can spend in a longer period of time.

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For this purpose, from July 1, 2019, it is possible to access Consumer Portal Energy and Environment Authoritywrite the address www.consumienergia.it. It is a tool thanks to which users can check all the consumptions recorded in electricity and gas bills.

On the site (introduced under the Budget Law 2018), therefore, you can check historical consumption data for both supplies. To enter the portal, you must have the credentials of Spid (Public Digital Identity System).